Summary
This course is designed to help raise awareness of the role of customer service, particularly in a diverse society.
It is intended to provoke thought and to help delegates to be better prepared to deal with customers in a positive way.
By the end of this course you will be able:
To provide insight into customer service expectations
To provide training and inspiration to help delegates proactively deliver better service to customers
To help delegates to see issues from the customer’s perspective to better understand and empathise with the customer
To help to eliminate any discrimination and promote equality within organisations both to staff and to customers alike
To help delegates to put things right quickly when they go wrong
