Customer Service in a Diverse Society

Make an enquiry


This course is designed to help raise awareness of the role of customer service, particularly in a diverse society.

It is intended to provoke thought and to help delegates to be better prepared to deal with customers in a positive way.

By the end of this course you will be able:

Q and A icon

To provide insight into customer service expectations

Document search icon

To provide training and inspiration to help delegates proactively deliver better service to customers

Head Empower icon

To help delegates to see issues from the customer’s perspective to better understand and empathise with the customer

Human Resources icon

To help to eliminate any discrimination and promote equality within organisations both to staff and to customers alike

Hands clap icon

To help delegates to put things right quickly when they go wrong

Make an enquiry

Ready to book? Simply complete the form with your details and we will contact you about the next available dates.

If you require further advice on the suitability of this course, please call our experts on 0117 248 2731

APCC Affiliate
ilm approved

Ready to change the way you work?