Budgeting
Summary This overview for this course is not currently available online - but it's coming soon! Please get in touch using the form below for more information or to book this course.
Summary Complaints are frequently viewed as an inconvenience to firms and indeed they can be time-consuming and costly to resolve. However, at the very least, any firm who receives complaints should be interested in the root causes of those complaints in order to...
Summary This overview for this course is not currently available online - but it's coming soon! Please get in touch using the form below for more information or to book this course.
Summary This course will give you an understanding of why customer care is so important to the success of a business and provides an explanation of the skills necessary to provide a great customer experience.
Summary This overview for this course is not currently available online - but it's coming soon! Please get in touch using the form below for more information or to book this course.
Summary This course is designed to help raise awareness of the role of customer service, particularly in a diverse society. It is intended to provoke thought and to help delegates to be better prepared to deal with customers in a positive way.By the end of this...
Summary This course is designed to provide an easy-to-understand summary of the Data Protection Act 2018 (Act), and to provide help in following good practice day-to-day. It cannot provide advice on specific queries which will always be specific to your business...
Summary This course is designed to provide an insight into some of the reasons why people become difficult or challenging. It explores some of the emotions involved and provides strategies for dealing with them. It should provide delegates with ideas and the chance...
Summary The course will provide the learner with an overview of the FCA’s requirements in respect of client money. Certs & Credits Certificate of Completion By completing/passing this course, you will attain the Zing Completion Certificate Learning Credits CPD...
Summary This course is designed to provide the learner with an overview of the concept of Conduct Risk as applied to the provision of general insurance products and services and what the FCA require of firms transacting business in paying due regard to this area of...
Summary This course provides an overview of the requirements of the Financial Conduct Authority to avoid conflicts of interest, and what to do should a conflict arise. Certs & Credits Certificate of Completion By completing/passing this course, you will attain...
Summary This course will enable the learner to update their knowledge and demonstrate professional competence as required by the FCA.
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