Selling Over the Telephone

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When selling over the phone, we don’t have the advantage of body language to enhance impact, trust and build relationships.

In which case it is important that employees who are selling over the phone are equipped with the required skills and techniques to do this effectively.

If your sales team work remotely or virtually, this course will provide them with a wide range of skills and techniques that maximise their effectiveness.

It will help them to recognise any sales potential and ways of maximising opportunity and touch points with the customer so they can take the appropriate action.

What we will cover

  • Develop a positive mindset to telephone selling
  • Plan measurable objectives to optimise your selling time
  • Develop the tools, techniques and confidence you need to succeed
  • How to Initiate the sales conversation
  • Adapt to changing sales resistance
  • Look for triggers and customer needs
  • Handle customer resistance
  • Gain commitment
Illustration - Tablet

By the end of this course you will:

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Dismantle mental barriers and develop a positive mind-set to selling over the phone

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Look at goals and objectives that you need to set and stick to so you can maximise your selling time

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Improve your confidence and enjoyment of selling over the telephone by using certain tools and techniques

Make an enquiry

Ready to book? Simply complete the form with your details and we will contact you about the next available dates.

If you require further advice on the suitability of this course, please call our experts on 0117 248 2731

APCC Affiliate
ilm approved

Ready to change the way you work?