Summary
When selling over the phone, we don’t have the advantage of body language to enhance impact, trust and build relationships.
In which case it is important that employees who are selling over the phone are equipped with the required skills and techniques to do this effectively.
If your sales team work remotely or virtually, this course will provide them with a wide range of skills and techniques that maximise their effectiveness.
It will help them to recognise any sales potential and ways of maximising opportunity and touch points with the customer so they can take the appropriate action.
What we will cover
- Develop a positive mindset to telephone selling
- Plan measurable objectives to optimise your selling time
- Develop the tools, techniques and confidence you need to succeed
- How to Initiate the sales conversation
- Adapt to changing sales resistance
- Look for triggers and customer needs
- Handle customer resistance
- Gain commitment
By the end of this course you will:
Dismantle mental barriers and develop a positive mind-set to selling over the phone
Look at goals and objectives that you need to set and stick to so you can maximise your selling time
Improve your confidence and enjoyment of selling over the telephone by using certain tools and techniques
