Summary Many people are required to write reports or proposals as a regular part of their job. Reports to the board, monthly reports, research reports, and proposals to customers. A standard management tool without which it would be impossible to function...
Summary Now that so much of life has moved online, strong communication skills are even more important in the digital workplace. Ever had a response from an email that you were not expecting? Many people are required to write reports or proposals as a regular part...
Summary Communicating should be a two-way process. We communicate to ensure things get done, send and receive information, make decisions, obtain joint understanding and build relationships. Effective assertive communication happens when both parties are fully...
Summary Having difficult conversations with colleagues, customers and underwriters is inevitable and can’t be avoided. Whether is be because of rate increase, problem claims or demands that can’t be met. No matter the situation, having the skills, behaviours and...
Summary Understanding how you can manage your day and complete your tasks is a key skill in today’s multifaceted world of work. There is change almost everyday and this can be unsettling for some. Managing yourself has never been more important and identifying your...
Summary This overview for this course is not currently available online - but it's coming soon! Please get in touch using the form below for more information or to book this course.
Summary Individuals who are required to produce and deliver presentations to others to any size of audience. This highly participative workshop is designed to enable delegates to project a more professional image by adding polish, interest and panache to their...
Summary Effective written communication skills are essential in supporting your professional success. The ability to write concise, polite emails that get to the point is important to be effective and efficient in your communication with others. Understanding the...
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