Summary Influencing and Networking are vital skills that comprise of personal communication, relationship management and professionalism, as a means of building connections with others. Interacting with people from different professions, nationalities, and cultures...
Summary Customer Service is about providing an efficient, effective and engaging level of service that surpasses expectations where possible and supports them in their queries, questions and endeavours. It has been found that UK Businesses lose £37 Billion per year...
Summary At the heart of managing change successfully, is the ability to manage and influence stakeholders successfully, whether they are your clients, leaders, external partners or suppliers. This workshop will help delegates to understand how to manage...
Summary When selling over the phone, we don’t have the advantage of body language to enhance impact, trust and build relationships. In which case it is important that employees who are selling over the phone are equipped with the required skills and techniques to...
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